Office Policies for Ultimate Serenity & Denver Pilates Girl

Cancellation Policy:

A 24-hour notice is appreciated.  Any appointment cancelled less than 24-hours prior to the schedule to the scheduled appointment or those who do not show will be charged $25 service fee.  This includes private training, classes, or massage services.  Instructors and therapist will hold themselves to the same standards and respect our time and are accountable to you.


Anyone who either forgets or chooses to miss their appointment for whatever reason will be considered a no-show.  You will be charged the no show fee for the “missed” appointment to the credit card on file.  There will be NO exceptions for this policy.

Late Arrivals:

If you arrive late, your session will be shortened to accommodate others whose appointment’s follow yours.  If you schedule a 90-minute massage and arrive 30 minutes late you still will be charged for the 90 minutes session.  Regardless of the length of your session, you will be responsible for the “full” session at check out.  Out of respect to your therapist and other clients, please plan accordingly and be on time.  All new clients will be required to fill out online paperwork before the start of the session.

Packages:  All packages have an expiration date.  For example if you purchase a three pack, they expire in four months and do not roll over.