Policies

Cancellation Policy:

A 24-hour notice is appreciated.  Any appointment cancelled less than 24-hours prior to the schedule to the scheduled appointment or those who do not show will be charged $25 service fee.  This includes private training, classes, or massage services.  Instructors and therapist will hold themselves to the same standards and respect our time and are accountable to you.

No-Shows:

Anyone who either forgets or chooses to miss their appointment for whatever reason will be considered a no-show.  You will be charged the no show fee for the “missed” appointment to the credit card on file.  There will be NO exceptions for this policy.

Late Arrivals:

If you arrive late, your session will be shortened to accommodate others whose appointment’s follow yours.  If you schedule a 90-minute massage and arrive 30 minutes late you still will be charged for the 90 minutes session.  Regardless of the length of your session, you will be responsible for the “full” session at check out.  Out of respect to your therapist and other clients, please plan accordingly and be on time.  All new clients will be required to fill out online paperwork before the start of the session.

Packages:  All packages have an expiration date.  For example if you purchase a three pack they expire in 4 months and do not roll over.

What we ask of our clients

• If you feel under the weather, think you have been exposed to anyone who is ill, or have traveled outside the country or to any city outside of your own in the past 14 days, please let us know.
• Masks are optional
• You affirm that all household members, have not been in contact with anyone diagnosed with COVID-19 within the last 14 days.
• You will be asked to wash your hands before the start of your session.
• To limit the touch points on the checkout process, you may pre-pay for your session the day before.  To request this option, please email the office and an invoice will be emailed to you.  You can pay with credit card or bank account through QuickBooks.